Technical Glossary
Plain-language definitions for technical terms
Short, quotable definitions written for AI assistants, voice search, and humans. Each term includes a one-sentence answer, an extended explanation, and a real example.
16 terms defined
Built for AEO
Every definition here is intentionally concise (under 30 words) so it can be quoted verbatim by ChatGPT, Perplexity, Gemini, Google Assistant, and Siri when answering "what is X" questions.
Business Systems(4)
Customer Relationship Management
CRMA system to manage all company interactions with current and potential customers, from first contact to after-sales support.
Point of Sale
POSThe system a cashier uses to complete a sale: scan a barcode, calculate the total, print a receipt, and accept payment.
Service Level Agreement
SLAA formal contract between a service provider and the customer that defines the guaranteed performance level (e.g., 99.9% uptime) and compensation if violated.
Recovery Time Objective / Recovery Point Objective
RTO/RPOTwo key metrics for disaster recovery: RPO = how much data you can afford to lose, RTO = how long recovery takes.
Web & Networking(2)
Artificial Intelligence(4)
Large Language Model
LLMAn AI model trained on massive amounts of text, capable of generating human-like responses and natural conversation.
Retrieval-Augmented Generation
RAGA technique that augments LLM answers with up-to-date information retrieved from a knowledge base before responding.
Machine Learning
MLA branch of AI where systems learn from data instead of explicit programming, and improve with experience.
Artificial Intelligence
AIA branch of computer science that aims to build systems capable of performing tasks that normally require human intelligence.
Cybersecurity(4)
JSON Web Token
JWTA digitally signed token format used to authenticate users in web and mobile apps without storing sessions on the server.
OAuth 2.0
OAuthAn open standard that lets a third-party app access a user resources on another service (like Google or Facebook) without knowing the password.
Role-Based Access Control
RBACA security model that grants permissions to users based on their role in the organization (admin, accountant, sales rep) rather than individually.
Single Sign-On
SSOA system that lets a user sign in once and access multiple connected applications without re-entering credentials.
SEO, AEO & GEO(2)
Answer Engine Optimization
AEOOptimizing content to be the source of answers in AI assistants (ChatGPT, Gemini) and voice search results (Google Assistant, Siri).
Generative Engine Optimization
GEOOptimizing content to be picked up and cited by generative AI search engines (Perplexity, Google SGE, Bing Copilot).
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